Plumbing software that picks up when you're under a sink
BestMate answers the burst-pipe call and puts it through to you, drafts the water heater quote from a photo of the label, and texts the homeowner the camera still that explains the price.
14-day free trial · No credit card required · Cancel anytime
Both hands in a drain when the ceiling call comes in
It's 7pm and you're on your back under a kitchen sink when a landlord calls about water coming through a tenant's ceiling. You can't answer with a wrench in each hand, and he doesn't leave a message. The next morning a homeowner wants to know why the water heater is $2,850 when the tank is $1,350 at Home Depot, and all you sent her was a number in a text.
Emergency calls
The 9pm burst pipe gets through to you
Someone with water coming through the ceiling doesn't leave a voicemail. They call the next plumber. The AI Receptionist answers every call around the clock, and with emergency handling switched on it flags the burst pipe or the sewer backup and puts it through to your phone, or takes a message if you'd rather be called back. The caller asking whether you install tankless gets an answer from the services and prices you've set, and a drain clear becomes a booking request you confirm in the morning. Pro plan, mobile app, US numbers.
- Emergencies flagged and put through, once you switch it on
- Your own questions, like "Is the water off at the main?"
- Drain clear at $165, quoted from your services
- Tankless install with no price set gets "call for a quote"
- Summary and transcript in your inbox, with a push
Water heater quotes
A water heater quote that shows where the $2,850 goes
Photograph the label on the old tank, say what you're doing, and the AI Estimator drafts the lines at your own prices: the tank, the expansion tank, the gas connector, labor, the permit and haul-away. Check it and send it as a normal estimate. The homeowner who saw a $1,350 tank at the store sees where the rest of the $2,850 goes, signs from the text link and can pay a deposit on the same page. You're told when she opens it, so you call while she's reading it.
- 50-gallon gas tank, 40,000 BTU, like for like
- Thermal expansion tank, required by code
- Plumbing permit and haul-away on their own lines
- Tankless upgrade sent as a second estimate
- Scope: what's included, assumed and left out
Camera stills
Send the camera still, not a description of it
Text the homeowner the still from the sewer camera while you're standing at the cleanout: roots through the joint, 42 feet out. It goes as a normal SMS with the photo, so they don't need an app, and the thread stays on their record next to the spot-repair estimate it explains. When they reply you get a push with their name, and the whole conversation is there when your office opens the record on the web.
- Photos both ways, saved with the conversation
- The thread sits next to their estimates and invoices
- A push notification when they reply
- The same thread on your phone and on the web
- US and Canadian mobile numbers, on paid plans
Landlords and property managers
Landlords get their rate, and you see what they owe
Put a property manager on their own price list, and every quote and invoice for them comes out at their rate without a spreadsheet. Send the estimate to the manager, not the tenant, and start when it's signed. Their record shows each unit's requests, estimates, jobs and invoices, plus what they still owe, and on the web the customer list puts what everyone owes in its own column. Notes keep the shutoff location and which tenant to call first.
- Carver Property Group, 10% off on every invoice
- What each customer owes, in its own column on the web
- Estimates signed by the manager before you start
- Shutoff location and water heater age in the notes
- Every unit's jobs on one record
After-hours invoices
The emergency call is paid before you're back in the van
Turn the finished call into an invoice with the after-hours charge, the repair and the parts already on it, and text the link before you pull out of the driveway. The homeowner pays by card, ACH or PayPal, and the invoice marks itself paid. Cash or a check gets recorded by hand. Landlords who pay later get one email reminder on the due date, and what they owe shows on their record.
- After-hours emergency call: $225
- Burst pipe repair under the kitchen sink: $285
- Supply lines and angle stops: $118
- Paid from the text link, marked paid on its own
- One email reminder on the due date
Take the burst-pipe call, even from under a sink
Start a 14-day free trial. No credit card needed.
14-day free trial · No credit card required · Cancel anytime