Locksmith software that answers in your shop's name and puts the price in writing
BestMate picks up the 11pm lockout with your shop's name, puts it through to you, texts the out-the-door price, and takes the trip fee before you start the van.
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She called four locksmiths. Two were call centers.
It's 11pm, she's locked out with her phone at 8%, and she calls whoever shows up first. Two of them are call centers quoting a $19 service call that turns into $300 at the door, and she can hear it in the first five words. You're the local shop ten minutes away with honest prices, but you're on a car opening across town and the call goes to voicemail. The one who answers gets the lockout, and the rekey the next morning.
AI Receptionist
The lockout answered in your shop's name, then put through to you
Callers can hear a call center from the first word, and plenty of them hang up. The AI Receptionist answers "Thanks for calling Apache Lock & Key" in a calm voice, gives your prices from what you've set and never makes one up, and asks your own questions: house, car or business, and whether they'll have ID for the address. Switch on emergency handling and a lockout is put through to your phone. A rekey call becomes a booking request you confirm in the morning, and every call leaves a summary and transcript.
- Your shop's name in the greeting
- Your prices, never a guessed one
- Up to 10 questions of your own
- Lockouts put through to your phone
- Pro plan, US numbers, mobile app
Photos by text
A photo of the lock, then a price you can stand behind
Pricing over the phone is mostly guessing which lock it is. Text the caller from BestMate and ask for a photo. It lands in the thread, saved with the conversation on their record, and you reply with an out-the-door price before you drive. The photo, the price you gave and their yes stay together if anyone asks later.
- Photo of the deadbolt, saved on the record
- A push when they text back
- Normal texts, no app for the customer
- The price you quoted, in the thread
- Same thread on your phone and the web
Out-the-door price
The price in writing before you pull a single pin
After a move-in lockout, she wants the whole house on one key. Text the estimate before you start: the service call, four cylinders at your per-cylinder price, and the keys. She signs on her phone or yours, and you're told when she opens it and when she accepts. An out-the-door price in writing is the one thing the $19 call center never sends.
- Rekey 4 cylinders to one key, $28 each
- Service call, $65
- House lockout, after hours
- Transponder key, cut and programmed
- Spare fob as an optional line
Trip fee up front
The trip fee paid before you start the van
The caller who finds a spare key while you're on the freeway costs you the drive. Put a fixed deposit on the lockout estimate for your trip fee. She pays it from the text by card, ACH or PayPal, through your own Stripe, Square or PayPal, and it comes off the invoice once the door's open.
- $65 trip fee as a fixed deposit
- Paid on the same page she signs
- Taken off the final invoice
- Cash at the door recorded by hand
- No fee from BestMate on top of your provider's
Commercial accounts
Property managers on their own rate, and what each one owes
Scheduled commercial work is the steady part of the trade. Give the apartment complex its own price list and every rekey you quote them comes out at their rate. On the web app, what each customer owes is its own column, and opening one shows the unpaid invoices behind it. Keep the keyway, the key chart number and the office hours in the notes, so the next turnover is quoted from the van.
- Turnover rekeys at the property manager's rate
- Restricted keyway and chart number in the notes
- Every unit's invoice on one record
- Outstanding balance at the top
- Text the office manager from the record
Answer the next lockout and put the price in writing
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