Garage door software for the snapped spring and the car stuck inside

Put the spring options in writing from your own shop, answer the 8:40pm call before a lead site does, take the deposit before you order a door, and ask for the review once she's paid.

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Seven listings, one switchboard

Search for garage door repair in most towns and a lot of the listings ring the same out-of-state switchboard. An unmarked van shows up, quotes $1,500 for springs and cables she didn't need, and leaves her afraid to call anyone. You're the local shop with fair prices and years of real reviews, and you still only get a handful of calls a week. Each one has to be answered, priced in writing and turned into the next review.

Spring options

The price in writing, from your shop, before the wrench comes out

This is what separates you from the van. Text her the estimate with your business name on top: the spring pair as a required line, the 25,000-cycle upgrade as recommended, and rollers and cables as an optional box. She ticks what she wants and signs on her phone or yours before you touch the door, and can pay your service call on the same page. Add a photo of the broken spring if it helps her see why.

Pair of torsion springs, .243 x 2 x 32, installed
Upgrade to 25,000-cycle springs, pre-ticked
10 nylon rollers and lift cables, optional
Photos and attachments on the estimate
Signed on your phone in the garage

The 8:40pm spring call answered before a lead site gets it

When you only get a handful of calls a week, voicemail gives one away. The AI Receptionist answers around the clock in your shop's name, gives your service call price from what you've set, takes the address and what happened, and leaves a booking request for you to confirm. Switch on emergency handling and a car stuck inside can be put through to your phone. You wake up to a summary of every call instead of a list of numbers to call back.

"Spring snapped, car's stuck inside"
Your service call price, from your settings
Booking requests you confirm
Urgent calls put through to you
Pro plan, 500 minutes a month

The door is paid for before you order it

A 16x7 insulated door is made to size and takes a couple of weeks to come in, so you don't order it on a handshake. Put a deposit on the estimate, a fixed amount or a percentage, and she pays it when she signs, through Stripe, Square or PayPal. When the door's hung, convert the estimate and the invoice comes up with every line filled in and the deposit already taken off.

$1,000 down before you order the door
Fixed amount or a percentage
Paid on the page she signs
Taken off the install invoice
No fee from BestMate on top

Paid from her phone, then asked for the review

A fake listing can buy an ad. A page of reviews from your own town is much harder to fake. Convert the signed estimate to an invoice and text her the link: she pays by card, ACH or PayPal before you've loaded the bars, and it marks itself paid. Once it's paid, a review request can go out by email on its own, while she's still glad the car is out.

Invoiced from the signed estimate
Paid from the link, marked paid on its own
Review request emailed once it's paid
Builder checks recorded by hand
One email reminder on the due date

A real address, your crew's faces, and a Call button that rings you

The fake listings have no shop and no crew. Your BestMate website does: your name, your address on a map, your hours, your team with their photos and a gallery of doors you've hung, live from the day you sign up. Customers tap to call, send a message or book a time, and every message lands in BestMate as a request with the customer added as a lead. Put the link on your Google profile, your truck and your invoices.

Your own web address, ready on day one
Your team with names and photos
A gallery of finished doors
Messages land as requests, with an email to you
Book opens your booking page

Every spring you sell has a lifespan, so set the tune-up once

A builder-grade spring is rated for about 10,000 cycles, roughly 7 years on a door that opens four times a day, and the 25,000-cycle pair lasts closer to 17. Either way, the yearly tune-up is the visit that keeps her yours. Set it to repeat once on her job, every October, assigned to the tech who gets the email, ending after the number of visits you pick. Install days go on the same calendar when the door comes in.

Yearly tune-up and lube, set once
Ends on a date or after up to 90 visits
Assigned tech gets an email with the job
Install day booked when the door arrives
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