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The call you can't take still gets answered

Under a sink, up a ladder or asleep at 9pm, BestMate's AI Receptionist picks up with your business name. It answers from the prices and hours you set and takes the caller's details. Then you get a summary and a booking request to confirm, not a voicemail.

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How it works

  1. Tell it about your business

    BestMate fills in your business name, phone, trade, address and time zone from your profile. You add your services and prices, opening hours, a greeting and anything else it should say or never say.

  2. Pick a voice and its jobs

    Choose one of 5 voices and a talking speed. Switch on messages, booking requests and emergencies (emergencies start off), and give each up to 10 questions of your own, like "How old is the water heater?"

  3. Hear it before your customers do

    Call the test line and talk to it like a customer would, to hear the voice and check the answers before it goes live.

  4. Go live on a local number

    Get a new local US number with the area code you pick. Forward your business number to it, so customers keep calling the number on your truck.

  5. Read the summary, confirm the request

    Every call lands in your Receptionist inbox with a short summary and the full transcript, and your phone gets a push notification. Booking requests wait for you to confirm the time.

The job goes to whoever picks up

Someone with water on the kitchen floor calls down the list until a person answers. When you're halfway through a job, that usually isn't you. The AI Receptionist answers with your business name, gets the name, number, address and what's wrong, and the call is in your inbox before you've climbed down. Put your own numbers into the tape on the right. A few missed calls a week add up fast.

It takes requests. You set the time.

A caller who wants work done picks a preferred 2-hour window inside your opening hours. That becomes a job request in BestMate, sitting on your schedule as a request until you confirm it. Nothing is booked behind your back, so you never wake up to a double-booked Wednesday. New callers are added as leads, and you get a push notification and an email for each request.

The 9pm call gets a conversation, not a beep

It answers around the clock. Your opening hours shape its answers and the times it offers, but they never switch the line off. A question at 6pm, a message at 7:48, a request at 9:12 and another at 5:52am: all four are in your inbox when you pour the coffee, with the details already taken.

Sounds like a receptionist. Says it's AI if asked.

It asks one thing at a time, keeps its answers short, reads phone numbers back to check them and asks callers to spell names it isn't sure of. If someone asks whether they're talking to a real person, it tells them it's your AI receptionist and keeps helping. It can't see or move existing appointments, so it takes the change down for you instead of pretending it's done.

Emergencies can reach your phone

Switch on emergencies and urgent calls get flagged. Set a US or Canadian number and those calls can be put through to you, cold or warm, so a burst pipe doesn't wait until morning. The same number catches callers who insist on a person. With no number set, it takes a detailed message and your phone gets the notification.

It answers from what you set, and never guesses a price

What do you charge for a drain clear? Are you open Saturday? It answers from the services, prices, hours and address you've entered. A service with no price gets "call for a quote," not a made-up number. It won't tell a caller you don't do something either. It says the team will confirm and takes their details.

How different trades use it

AI Receptionist questions

Can I keep my business number?

Yes. The receptionist gets its own local number with an area code you choose, and you forward your business number to it. Your phone carrier lets you forward every call, or only the ones you don't pick up.

How do booking requests reach me?

When a caller wants work done, it takes down the job and the time they'd like and creates a request in BestMate. You get a push notification and an email, then confirm the time that suits you.

What happens when a caller asks for a person?

Add your own number and it puts them through to you, either straight away or after a quick introduction. Urgent calls can come through the same way. Without a number set, it takes a detailed message so your team can call them back.

How does it know what to say about my business?

It answers from the services, prices, hours and address you enter in BestMate. When a job needs a closer look, it offers to arrange a quote and takes the caller's details. Every call comes with a short summary and a full transcript, so you can see exactly what was said.

Can I hear it before it goes live?

Yes. Call the test line from the setup screen and talk to it like a customer would, then adjust your greeting, voice or answers until it sounds right.

Does it answer after hours and on weekends?

Yes. It answers around the clock, every day. Your opening hours guide the times it suggests to callers.

How do I set it up?

From the BestMate app on iPhone or Android. Write your greeting, pick a voice, and check your services, prices and hours. Then forward your business number and it starts answering.

Let the next call get answered

Start a 14-day free trial, no credit card needed. The AI Receptionist comes with the Pro plan and is set up in the BestMate mobile app.

14-day free trial · No credit card required · Cancel anytime